Terms and Conditions

1. Privacy Policy  - We do not store credit card details nor do we share customer details with any 3rd parties (Please see our full privacy policy for further details).

2. Descriptions, prices and product information - All prices are expressed inclusive of any VAT payable unless otherwise stated.

3. Availability - If for any other reason beyond our reasonable control we are unable to supply a particular item, we will not be liable to you except to ensure that you are not charged for that item.

4. Payment and acceptance - Your order is an offer to buy from us. A cooling off period of 7 days will be given from the date of order. After the 7 day cooling off period any deposits paid for goods / services will be non-refundable.

5. Delivery - Our delivery courier will make deliveries to you. We do our best to secure delivery within 7 days of the Start date of your Installation order, or on the date requested or specified when your order is placed.

6. Supply only – We ask you to check and report any damaged or missing items within 7 days of delivery and report these to Complete Kitchens Ely Ltd. Any damage / missing items reported within 7 days will be replaced FOC (excludes appliances as these will be subject to a visit by the manufacturer).

7. Installation - Once you have ordered an installation service the installer will contact you to arrange a convenient time to attend your home to carry out a survey, following which the installer shall agree a date with you on which the installation will start. If the installation you require is not a standard installation (for example, it includes moving services, connection services or building works) this may incur further charges and you may be asked to enter into a further agreement with the installer for these works. Throughout the installation you are responsible for giving the installer reasonable access to your property in order that installation works can be completed. If you are not in on the agreed start date of installation or the property is not in a condition ready for installation to proceed then we reserve the right to charge you a delay charge. We will do our best to procure that installations are started on the date agreed. However, the start date and completion dates that we give you are guides. Whilst we make every effort to install the items within that time, we shall not be liable if we fail to do so in part or in full due to circumstances beyond our control. We shall contact you to let you know if we are having any problems installing the items within the stated time.

We will do our best to ensure that the installer; performs the services with due care and skill; observes all health and safety rules

Removal and disposal excludes refrigeration appliances is not part of the service we offer.

8. Cancellation and Refund policy - All cancellations must be made in writing and within 7 days of placing your order.

If you are entitled to a refund, we will make a refund to the account originally charged for the purchase of the product or services. Refunds will be made at the earliest opportunity and will be dependent on transactional times associated with the original payment method.

In the unlikely event we are unable to deliver your kitchen then a full refund will be made within 7 days of notification.

9. Faulty items (appliances) - If, after a product has been fitted, you find a fault, we reserve the right to request the manufacturer or a registered engineer to contact you or make a house visit to confirm the fault. Manufacturer's may require you to register the appliance guarantee with them, in this case you should contact the manufacturer at the earliest opportunity should you have issue with an appliance supplied by us.

10. Payments - You can pay by Cash, BACS transfer, cheque. A maximum transaction value per order of £1,000 for Mastercard or Visa credit card, Maestro, Solo or Delta debit card. Your credit/debit card details will be encrypted to minimise the possibility of unauthorized access or disclosure.

Authority for payment must be given at the time of order. If there is a problem taking payment for all or part of your order we will contact you by email (or by telephone if you have not given us an email address). 50% payment will be required when you place your order, the remaining balance must be paid 7 days prior to the delivery of goods / services or on completion of the installation if installed by Complete Kitchens Ely.

11. Our responsibility to you - If we are in breach of these Terms & Conditions, we will only be responsible for any direct losses that you suffer as a result to the extent that they are a foreseeable consequence to both of us at the time you make the relevant order. Our products are for personal use only and our liability shall not in any event include business losses such as lost data, lost profits or business interruption.

Our liability to you in connection with any purchase order will not exceed the total price charged for the items. Our liability to you in connection with an installation order shall not (subject to the remainder of this section 10) exceed £2,000,000 (two million).

12. General - Warranty information for each manufacturer will be supplied at time of order or on completion.

UK Furniture - Kitchen cabinets 20 years, Kitchen hinges / runners 3 years, kitchen doors 3 years.

German Furniture – 5 year guarantee on all items supply by our German manufacturer.

Appliances - Covered by the standard manufacturers guarantee - it is the customers responsibility to ensure appliances are registered online with the manufacturer

Worktops – UK Laminate worktops come with a 12month guarantee

Installation - All installation work is guaranteed for 2 years against defective workmanship

We shall not be responsible for any breach of these Product and Installation Terms & Conditions caused by circumstances beyond our reasonable control. In particular, if the performance of our/our installer's obligations under these Product and Installation Terms and Conditions is prevented or delayed by any act or omission by you, neither we nor the installer shall be liable for any costs, charges or losses sustained or incurred by you arising directly or indirectly from such prevention or delay. Except as expressly set out in these Product and Installation Terms & Conditions, all use of your personal information will be made in accordance with our Privacy Policy.

These Product and Installation Terms & Conditions are subject to English law. We will try to solve any disagreements quickly and efficiently. If you are not happy with the way we deal with any disagreement and you want to take court proceedings, you must do so in England, Scotland, Wales or Northern Ireland.

13. Customer Services : if you have any queries, please contact us on

Complete Kitchens Ely, Unit W5 Black Bank Business Park, Black Bank Road, Little Downham, Ely, Cambridgeshire CB6 2UA

Company Registration No. 8985952             VAT No. 185061018

Care of Timber doors / Wood worktops:

Wood is a beautiful natural product and the different grains and textures in the wood often means there are a variety of tonal differences in the doors and drawer fronts. Prior to fitting, lay out the door and drawer fronts and adjust the positions to get the best overall balance. A tolerance of 1mm is given on all edges of a solid wood door.

Exposure to daylight will change the appearance of the natural wood fascias. Each type of timber reacts differently and at a different rate, becoming darker, richer and with more contrast. Exposure to direct sunlight will bleach wooden furniture. Bleaching of colours can affect your furniture within two months and will be different on each of the door and drawer front component depending upon its position relative to the windows

Installation in recently plastered properties can see the moisture drawn into the timber causing a slight swelling, which will reduce when the relative humidity returns to normal. The degree of reaction is dependent on the timber type.

Vinyl doors / laminate worktop joints - Vinyl wrapped MDF doors and laminate worktop joints can be affected by heat and water. Care should be taken to ensure the edges of doors are not exposed to prolonged or excessive heat from small domestic appliances (kettle, toaster, etc) and integrated extractor doors are opened with the extractor in operation when a hob is in use. Care should be taken to ensure the edges of doors are not doused in water. Care should be taken to ensure that laminate worktop joints are not exposed to water or heat and any water spillage is cleaned immediately.

Exposure to direct sunlight will eventually bleach the colours slightly and will be different on each of the door and drawer front component depending upon their position relative to the windows


Our showroom is located at


Black Bank Business Centre, Black Bank Road, Little Downham, Ely CB6 2UA


Please contact us to arrange to view our full range of kitchens.

Opening Times (All other times by appointment)